FAQ

All product pictures are of real products that we have in stock, shot by our professional photographer.

To ensure your privacy, your order will be packaged with a hard surface and no reference to the contents inside. To ensure product safety, discreteness, and freshness, your order will be vac sealed. Fragile items will be bubble-wrapped within the seal.

We ship Canada-Wide, with a tracking number provided.

You get FREE shipping if you spend $99 or more. Orders under $99 are subject to a $15 flat shipping fee. No minimum order

We accept e-transfers.

For information on sending Interac e-transfers through your online banking, please contact your bank/credit union or visit: https://www.interac.ca/en/interac-e-transfer-consumer.html

Taxes are included in the price displayed. Whatever price you see listed, is the price you pay.

All orders and payments received will be processed and shipped out (Monday-Friday). All orders placed by 12:00PM EST will be shipped out the same business day, otherwise the next business day! We always recommend placing your order and having it paid the night before. This will ensure and guarantee your package will be successfully processed and shipped out the next business day, rather then rushing before the 12:00PM cut off time.

After confirming your order and receiving the Interac e-Transfer, we will then process your order. Once your order has been completed and a shipping label has been created, you will automatically get an automated email from us with the tracking number. We offer same day shipping. All orders placed by 12:00PM EST will be shipped out the same business day, otherwise the next business day! We always recommend placing your order and having it paid the night before. This will ensure and guarantee your package will be successfully processed and shipped out the next business day, rather then rushing before the 12:00PM cut off time.

All products sold are final sale – we do not accept returns or exchanges.

In this scenario, if you entered a invalid/wrong address, the package will be re-routed back to us. In this case, you will have to pay for shipping, a flat rate fee of $25 for us to ship you out a new parcel with Canada Post Xpresspost, and also a re-stocking fee of $25 for us to receive and restock your old parcel being shipped back to us.

Please understand it is not our fault that it is being bounced back.

Please make sure you enter the correct complete address.

The other option is we offer you 50% OFF your next purchase to compensate for your loss.